Change Management in Your Shop

This discussion will highlight the fundamentals for managers and shop owners to implement effective change. This course will focus on examples specifically related to the adoption of new technologies and processes in auto repair shops while offering insights into what’s coming next. Effective change management is crucial to long term business success.

Discussion Topics

  • Change yourself and your employees
  • The digital sales process
  • The digital customer experience
  • Digital workflow
  • A look into the future