(Management): Mastering the Digital Inspection and Sales Process *Jeremy O’Neal (World PAC)

A shift has taken place with consumers across the globe. That shift has replaced the traditional old-school sales model with a new, empowered consumer-driven sales process where the customer feels empowered to buy. This course will help you identify the key digital touchpoints that customers are demanding from businesses in every industry. Specifically, we’ll dive deep into the auto repair transaction and help you understand where new skills are needed to influence customers to a Yes. We’ll break down each touchpoint and compare old-school vs. the new Digital Sales Process. You’ll learn how to save time and automate many of the processes that are stealing your time now. You’ll have a blueprint ready to execute upon returning to your shop that will help you increase sales and profits.