(Management): Selling the Invisible Service Solution *Jeremy O’Neal (World PAC)
The profit structure of repair shops is changing. Have you every struggled with a drivability diagnosis and wondered how in the world you are going to get paid for the 8 hours your technician invested in properly identifying the root cause of the clients concern? This course is designed to help you master the skills needed when selling the invisible service solution. The most critical part of profitability for a repair shop is ensuring every segment of time is billed out and collected for every vehicle at the proper rate. You’ll learn how to price Invisible Services in a way that customers will say yes to, as well as creating value for the service provided. We’ll identify emerging profit centers that will help your shop stay profitable in the next 5 – 10 years.